REFUND AND EXCHANGE POLICY

Refund & Exchange Policy

At PinkGlamDollz, customer satisfaction is important to us. Please review our refund and exchange policy carefully before completing your purchase.

Refunds & Exchanges
Customers may request a refund or exchange within 7 days of receiving their order. Requests made after the 7-day period will not be accepted.

To be eligible for a refund or exchange, all items must be unworn, unwashed, unused, and in their original condition. Items that have been worn, washed, altered, stained, damaged, or have odors will not qualify.

Shipping Costs
Customers are responsible for all return and exchange shipping costs. Original shipping charges and return shipping fees are non-refundable. We recommend using a trackable shipping service when returning your merchandise.

Refund Processing
Once your returned item is received and inspected, you will be notified regarding the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Damaged or Incorrect Items
If you receive an incorrect or damaged item, please contact PinkGlamDollz within 7 days of delivery so we can review the issue and assist you.

By purchasing from PinkGlamDollz, you acknowledge and agree to the terms of our Refund & Exchange Policy.